Privacy Policy

The Curl Lab (ABN 36 681 722 690) Last updated: October 2026

The Curl Lab ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information when you visit thecurllab.au, book an appointment, or otherwise interact with us. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or services, you consent to the collection and use of your information as described in this policy.

1. Information we collect

We may collect the following personal information:

  • Your name and contact details (including email address and phone number)

  • Appointment and booking details, and your service history with us

  • Payment details processed at the time of booking or in salon

  • Information you provide in consultations, forms, enquiries or reviews

  • Technical information when you browse our site (see "Cookies & tracking" below)

You can choose not to provide some information, but this may limit our ability to provide our services or respond to your enquiry.

2. How we use your information

We use your personal information to:

  • Take and manage your bookings, deposits and payments

  • Provide our salon and education services

  • Respond to your enquiries and communicate with you about your appointments

  • Send you marketing and promotional material where you have opted in (you can unsubscribe at any time)

  • Improve your experience on our website and tailor our content

  • Run our internal administration and compile de-identified statistics

  • Meet our legal and regulatory obligations

3. Online booking and payments

Our bookings and payments are managed through Fresha, our third-party booking and payment platform. When you book with us, the personal and payment information you provide is collected and processed by Fresha on our behalf, in accordance with Fresha's own privacy policy. We recommend you review Fresha's privacy policy to understand how they handle your information.

4. Third-party service providers

We use trusted third-party providers to operate our business and website. These may include:

  • Fresha – online bookings and payment processing

  • Squarespace – website hosting and e-commerce

  • Google Analytics – website traffic and usage analytics

  • Mailchimp – email marketing and newsletters (where you have opted in)

  • Social media platforms (see below)

These providers only receive the information needed to perform their service, and are required to protect your information in line with applicable privacy laws.

5. Disclosure of your information

We do not sell your personal information. We will not disclose it to anyone except:

  • To the service providers listed above, to operate our business

  • Where you have consented to the disclosure

  • Where we are required or authorised to do so by law

6. Overseas storage and disclosure

Some of our service providers (including Fresha, Squarespace, Google and Mailchimp) may store or process your personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles and the relevant provider's privacy obligations.

7. Cookies & tracking

Our website uses cookies, local storage and tracking tools (including Google Analytics and advertising cookies) to recognise you, remember your preferences and understand how our site is used. You can disable cookies in your browser settings and opt out of Google Analytics, though some features of the site may not function as intended.

8. Social media

Our site and content may include features from Facebook, Instagram, Pinterest, TikTok and other platforms. These may collect your IP address and set cookies, and are governed by each platform's own privacy policy.

9. Protecting your information

We take reasonable steps to keep your personal information secure. However, no method of transmission or storage is completely secure, and you provide information to us at your own risk. Please keep any account or booking details you hold with us secure.

10. Accessing and correcting your information

You can request access to, or correction of, the personal information we hold about you by emailing contact@thecurllab.au. Please keep your details up to date so we can serve you properly.

11. If you have concerns

If you have a question or complaint about how we handle your personal information, please contact us at contact@thecurllab.au and we will do our best to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. Material changes will be notified by email or a prominent notice on our website. This policy was last updated in October 2026.

The Curl Lab C1 / 415 Illawarra Road, Marrickville NSW 2204 contact@thecurllab.au